Our Solutions
Every business is different, so Litmus CX does not take a one-size-fits-all approach. Each engagement is shaped through dialogue and discussion to reflect your specific needs, challenges, and objectives.
The solutions outlined below represent typical ways clients engage with Litmus CX. They are designed to provide clear, practical insight at different levels of depth, helping you understand what is working, where improvements are needed, and how to take action with confidence.
Customer Experience Solutions
Customer Pulse Check
A fast and focused sense check of how customers currently perceive your business, going beyond what online reviews alone can reveal.
What is included
• Review of recent customer feedback, including Google, TripAdvisor, and internal reviews
• Structured analysis to identify between five and ten priority improvement areas
• Identification of key strengths, gaps, and early friction points
• A concise written summary highlighting quick wins and immediate opportunities
Why this goes beyond online reviews
Online reviews show what customers choose to say publicly, often after the experience has ended. The Customer Pulse Check adds structure, objectivity, and commercial context, helping uncover patterns, root causes, and improvement opportunities that reviews alone do not reveal.
Customer Experience Assessment
A structured, in-depth evaluation of how customers experience your business across key touchpoints.
What is included
• Detailed review of customer feedback across multiple channels
• Assessment of key customer touchpoints throughout the end-to-end journey
• Mystery guest assessment and competitor benchmarking
• Short staff interviews to understand internal perspectives and delivery realities
Why this adds value
While online reviews provide surface-level sentiment, the Customer Experience Assessment explores how and why experiences occur. It connects customer feedback with operational delivery to uncover friction, inconsistency, and missed opportunities that are not visible through reviews alone.
Customer Experience Improvement Plan
A structured and strategic roadmap for embedding customer experience improvement into your business.
What is included
• Voice of Customer analysis to capture and interpret customer insight
• Full customer journey mapping across all key touchpoints
• Practical operational and service recommendations aligned to real-world delivery
• A clear improvement roadmap covering either a ninety day or six month period
Why this adds value
This solution moves beyond insight and assessment into execution. It translates customer understanding into a clear, prioritised improvement plan that can be implemented with confidence and measured over time.
How Engagements Work
Every business is different, so each Litmus CX engagement is tailored within the chosen solution to reflect your specific needs, challenges, and goals.
The focus is on delivering insight that is proportionate, practical, and easy to act on, rather than offering one-size-fits-all solutions.
Book a free consultation to explore the most suitable solution and approach for your business.
Not Sure Where to Start?
If you are unsure which solution is right for you, a free consultation will help clarify:
- Your current challenges
- Where insight will have the greatest impact
- Which solution offers the best return
Book a Free Consultation
If you want a clearer understanding of how customers experience your business and where improvements can drive real value, let’s talk.